QVC stands for Quality, Value, Convenience. We want you, our customer, to be completely happy with your purchases from QVCUK.com.
Ordering from QVCUK.com – no problem
At the QVCUK homepage, click on the department you want. A menu of product groups will appear alongside the product feature article; click on the group that you want to go to, and you’ll be taken to a more specific menu page with more groups to click on, which will take you to the Product Listing page. You look at the product simply by clicking on it and if you want to order it, just go to the ‘Add To Shopping Cart’ button at the bottom of the page and click on it.
Follow the onscreen directions and enter the requested information, including your existing QVC Membership Number. If you are already a member of QVC, you do not need to apply for another number. If you are new to QVC, you will need to fill in a form online, and when you have made a purchase you will receive a Membership Number that allows you to bypass this stage next time.
If you’re planning to buy more than one item, click on the ‘Keep Shopping’ button instead of the ‘Complete Checkout’ button. This will take you back to the QVCUK.com Homepage.
When you have entered your information, click on the ‘Complete Checkout’ button. We aim for 99% of orders to be despatched within three working days of authorisation of your payment.
How would you like to pay?
QVC accepts payment by all major credit and debit cards, as well as by cheque and crossed postal order. If you pay by cheque or postal order, please remember that it can take a few days for your cheque to reach us. This is especially true if you send a payment on a Thursday or Friday; we usually receive it on the following Monday or Tuesday.
Please do not send cash. It’s easier for us to process your order if you do not use staples, or fold your cheque or postal orders. To validate cheques, QVC uses a third party company, TRANSAX, who may refer to credit reference agencies.
QVC operates a 30-day money-back guarantee. See our Shopper Guide for more information.
If you experience any problems at any time during the ordering process, please call our Customer Service Specialists on 0800 53 43 33. They will be happy to help.
Confidence in our quality
We put in a lot of time and effort making sure we live up to the Quality part of QVC. We have a Quality Assurance department totally dedicated to making sure every item works as it should, verifying that you'll get exactly what you see on the Web site or on TV, and ensuring that the packaging protects your purchase on its way to your home. Our suppliers say we have some of the most stringent quality standards in the retail industry. We have to admit we're proud of that.
• All product ranges are first sampled and inspected, weighed and measured. Every feature is evaluated for functionality and fitness for use.
• Samples are tested to ensure they work and meet safety test requirements where applicable.
• Gold and silver chains are checked for quality and weight; all precious metals are checked for assay. Gemstones are analysed and inspected. Electrical goods are tested and used.
• The packaging of all products is examined. If the product needs batteries or a plug, QVC ensures they are supplied with the product. |
